# Complaint

#### **Complaint Management: Strengthening Workplace Transparency**

The **Complaint Management** feature in **digitalHRS** empowers employees to voice their concerns and grievances in a structured and confidential manner. Whether it’s a workplace issue, misconduct, or dissatisfaction, this feature ensures that complaints are properly documented and addressed by the HR team.

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*Employees can submit complaints directly through the **digitalHRS** mobile app, allowing them to report concerns conveniently. HR administrators can also register and manage complaints from the backend, ensuring that every issue is tracked and resolved efficiently. This fosters a **transparent, fair, and professional work environment**, improving employee satisfaction and trust.*
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**Accessing Complaint Management**

To access **Complaint Management**, expand **HR Admin Setup** and click on **Complaint**.

**Registering a Complaint from the Backend:**

* Click on the **"Add Complaint"** button.
* Select **Complaint From** (the employee filing the complaint).
* Select the **Branch**.
* Select the **Department**.
* Choose **Complaint To** (the person or department the complaint is directed to).
* Add a **Subject**.
* Upload an **Image** (if applicable).
* Enter the **Message** detailing the complaint.
* Click on **"Create"** to submit the complaint.

By integrating this feature, **digitalHRS** ensures that complaints are handled professionally and systematically, creating a workplace where employees feel heard, valued, and supported.