Complaint

Complaint Management: Strengthening Workplace Transparency

The Complaint Management feature in digitalHRS empowers employees to voice their concerns and grievances in a structured and confidential manner. Whether it’s a workplace issue, misconduct, or dissatisfaction, this feature ensures that complaints are properly documented and addressed by the HR team.

Employees can submit complaints directly through the digitalHRS mobile app, allowing them to report concerns conveniently. HR administrators can also register and manage complaints from the backend, ensuring that every issue is tracked and resolved efficiently. This fosters a transparent, fair, and professional work environment, improving employee satisfaction and trust.

Accessing Complaint Management

To access Complaint Management, expand HR Admin Setup and click on Complaint.

Registering a Complaint from the Backend:

• Click on the "Add Complaint" button.

• Select Complaint From (the employee filing the complaint).

• Select the Branch.

• Select the Department.

• Choose Complaint To (the person or department the complaint is directed to).

• Add a Subject.

• Upload an Image (if applicable).

• Enter the Message detailing the complaint.

• Click on "Create" to submit the complaint.

By integrating this feature, digitalHRS ensures that complaints are handled professionally and systematically, creating a workplace where employees feel heard, valued, and supported.