Support

The Support menu in Digital HR allows employees to request assistance from specific departments, ensuring that their queries and issues are addressed promptly. Here's a detailed overview of how this feature works:

1. Submitting a Support Request:

   • Employees can access the support feature from the Digital HR mobile app.

   • They can select the department from which they need support.

   • Employees need to provide a title and a detailed description of their support request.

2. Notification to Department Head:

   • Once a support request is submitted, the system sends the request to the head of the selected department.

   • A push notification is triggered to alert the department head about the new support request.

3. Managing Support Requests:

   • In the backend, administrators can view a comprehensive list of all support requests.

   • Each support request can be tracked and its status can be updated.

4. Updating Request Status:

   • Administrators can mark support requests as "Pending" or "Solved" based on the progress of the resolution.

   • Keeping the status updated helps in tracking the efficiency and responsiveness of the support provided.