> For the complete documentation index, see [llms.txt](https://cyclone-nepal.gitbook.io/digital-hr-user-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cyclone-nepal.gitbook.io/digital-hr-user-manual/support.md).

# Support

The Support menu in Digital HR allows employees to request assistance from specific departments, ensuring that their queries and issues are addressed promptly. Here's a detailed overview of how this feature works:

1. **Submitting a Support Request:**
   * Employees can access the support feature from the Digital HR mobile app.
   * They can select the department from which they need support.
   * Employees need to provide a title and a detailed description of their support request.
2. **Notification to Department Head:**
   * Once a support request is submitted, the system sends the request to the head of the selected department.
   * A push notification is triggered to alert the department head about the new support request.
3. **Managing Support Requests:**
   * In the backend, administrators can view a comprehensive list of all support requests.
   * Each support request can be tracked and its status can be updated.
4. **Updating Request Status:**
   * Administrators can mark support requests as "Pending" or "Solved" based on the progress of the resolution.
   * Keeping the status updated helps in tracking the efficiency and responsiveness of the support provided.