Support
The Support menu in Digital HR allows employees to request assistance from specific departments, ensuring that their queries and issues are addressed promptly. Here's a detailed overview of how this feature works:
Submitting a Support Request:
Employees can access the support feature from the Digital HR mobile app.
They can select the department from which they need support.
Employees need to provide a title and a detailed description of their support request.
Notification to Department Head:
Once a support request is submitted, the system sends the request to the head of the selected department.
A push notification is triggered to alert the department head about the new support request.
Managing Support Requests:
In the backend, administrators can view a comprehensive list of all support requests.
Each support request can be tracked and its status can be updated.
Updating Request Status:
Administrators can mark support requests as "Pending" or "Solved" based on the progress of the resolution.
Keeping the status updated helps in tracking the efficiency and responsiveness of the support provided.
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